Citizens Bank is making some significant changes in the Pittsburgh area, communicating that several of its branches will be closing as part of a recent strategy shift. This decision is part of a broader initiative that includes 15 branch closures across six states, aimed at adapting to evolving customer needs and enhancing banking services.
Details on Branch Closures
As Citizens Bank moves ahead, the Pittsburgh community is witnessing the closure of multiple branches. The North Oakland branch, located at 4570 Fifth Avenue, has already closed, while the New Kensington branch at 200 Tarentum Bridge Road has transitioned to a self-serve location. This change allows for 24/7 access, along with virtual assistance during complex transactions. Customers are now encouraged to utilize the West Oakland branch at 3718 Fifth Avenue for their banking needs.
Investment in the Future
Despite these closures, Citizens Bank has assured local residents of its commitment to Pittsburgh. The bank is planning new branch openings in the coming years, specifically throughout 2024 and 2025. This shows that while some doors may close, new opportunities are just around the corner, indicating a focus on modernizing and enhancing customer experiences.
Customer Support Options
As the transition unfolds, Citizens Bank aims to make this process as smooth as possible for its customers. Those affected by branch closures are encouraged to use online and mobile banking services, which allow for convenient management of their accounts from anywhere. The bank’s efforts to promote digital banking reflect a significant trend in the industry as customers increasingly prefer digital options for their banking needs.
Looking Forward
With the Mount Lebanon branch set to close on January 23, 2025, it’s essential for residents to stay informed about these changes. Citizens Bank is dedicated to helping customers navigate this transition, ensuring they continue to receive quality service, whether in-person or online. As the bank works on renovations and new openings, this period of change may lead to exciting advancements in how banking services are delivered throughout the region.
Branch Changes Recap
| Branch Location | Status | Alternative |
|---|---|---|
| North Oakland | Closed | West Oakland Branch |
| New Kensington | Self-Serve | Lower Burrell Branch |
| Mount Lebanon | Closing Jan 23, 2025 | Online Banking |
In summary, these adjustments by Citizens Bank in the Pittsburgh area reflect both a response to customer trends and an ongoing investment in the local community’s banking future. Customers are advised to explore the new options available and stay connected with the bank for further updates.
